Best Western Plus Heritage Rail Inn & Suites

First time staying at this hotel. Been using & staying at The Hampton Inn for about 30 yrs wherever I travel, but in the last two years I've seen signs of it slipping. Not clean enough, front desk service not good, etc. Found Best Western Heritage on Booking.com & was glad to have found it. The service , location, breakfast, and other amenities were all exceptional. I usually don't sleep well in hotel beds ( don't really know why ), but I slept like a baby each of the 4 nights we stayed here. Each day when we returned the front entrance reception area smelled devine. Spring cleaning with gentle cleaners tingled my noise, letting me know that no one was slacking in their duties. It was always a pleasant surprise.A large array of breakfast items daily with some items changing every day. For instant , 2 days there were omelets, one plain next day one with cheese. 3rd day poached eggs, & 4th day scrambled. Sausage patty, sausage links, then bacon with fresh u make pancakes , fresh u make waffles, crisp potatoes, cereals, danishes, bacon, oatmeal, yogurt, muffins, bagels , toast, and fruit. The whole gamut. Not one of those places that say they serve breakfast but it's only continental. My grands & I never even had to eat lunch because they could bring a breakfast bar & a piece of fruit with them. Room cleaned everyday. Not like some places that will only clean if you ask or if you are leaving. I was impressed & have given up my Hampton Inn card. No turning back for me now. You treat me good & I'll return. You treat me bad, acting like I should take whatever service you Dish out & I'll take my money and go somewhere else. Thanks, Best Western Heritage for being the somewhere else I could turn to and not get the shaft.

Just stayed the weekend here and let me tell you. This is one of the best hotels I've ever stayed in. My son and I were in town for his AAU tournament. The location is perfect. A gas station/convenience store and McDonald's is right across the street. The hot breakfast was great and the front desk staff was very pleasant and professional. The game room is awesome and the gym is out of this world. And the best thing is that they have a washer and dryer for you to use. It's $1.50 to wash and $1.00 to dry. So I was able to wash my suns basketball uniform. Stay here and ignore the negative reviews. I'll be back Best Western Plus. ♥️♥️♥️

The hotel was a little bit out of town but was modern clean and had good facilities. Small but friendly bar area. The seating area for the buffet breakfast offered with a good variety was a bonus too. Reception were very helpful. Iron, hairdryer and fridge in room. Good size room.

The room was nice. Front desk pleasant and helpful. The gym was very nice. Good location.

Travelled in late August for work, the hotel was clean and quiet with only a handful of guests. Staff were friendly and breakfast was good. Room was cleaned every day. The TV, AC and Shower all worked properly. It’s a short 10 min drive to Shrewsbury with minimal traffic in the morning.